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Using Amazon Connect Streams for Amazon Connect Integration

Using Amazon Connect Streams for Amazon Connect Integration

Like most similar solutions, Amazon Connect offers to interact in a separate browser window called Contact Control Panel (CCP). This approach does not give advantages over the usual softphone. But, Amazon developed the Amazon Connect Streams library . This library presents an API (Application Programming Interface) for the integration with third-party applications, such as CRM systems or other.

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The Use of Amazon Connect for Call Center Automation

The Use of Amazon Connect for Call Center Automation

The article considers automation of modern call centers and offers the use of Amazon Connect as the solution for this issue. The article also examines the components of Amazon Web Services that can help to operate a powerful and flexible customer service system on the basis of Amazon Connect.

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